Free Delivery Across the UAE

Returns & Refund Policy

Return Eligibility

  • Return requests should be made within 7 days of receiving your order
  • Items must be unused, in their original condition and original packaging
  • All included accessories, manuals and parts must be returned with the item
  • Proof of purchase (order number or receipt) is required

Items that are damaged through misuse, installed incorrectly, or returned incomplete may not be eligible for a refund.

How to Start a Return

Contact our support team through the Contact Us page with your order number and the reason for the return. Our team will review your request and guide you through the next steps, including how the item will be collected or returned.

If your item arrived damaged or defective, please contact us as soon as possible after delivery and include photos of the item and packaging where possible.

Refunds

  • Approved refunds are issued to the original payment method
  • Refund processing times may vary depending on your bank or card provider
  • You will be notified by email once your refund has been processed